Experiencing a disaster such as a flood, fire, or storm can be overwhelming, leaving you uncertain about your next steps. The period between the disaster and the arrival of the restoration team is critical for ensuring safety, minimizing damage, and facilitating a smoother restoration process. Knowing what to do in these moments can help protect your property, belongings, and loved ones.
If you are in the Vancouver area, it is advisable to connect with a professional emergency restoration company Vancouver as soon as possible to assess the situation and begin recovery swiftly and safely.
After a disaster, the safety of everyone in the affected property should be your top priority. Depending on the nature of the disaster, hazards such as structural damage, electrical issues, and water contamination may be present. Before entering the property, ensure that local authorities or emergency services have declared it safe. If you notice gas leaks, electrical sparks, or structural instability, evacuate immediately and inform the relevant authorities.
Before any cleaning or removal of damaged items, take comprehensive photos and videos of the affected areas and belongings. This documentation is essential for insurance claims, providing a clear record of the disaster’s impact. Ensure you capture:
• Structural damage
• Water-damaged areas
• Damaged personal belongings and appliances
• Visible soot, mould, or debris
This documentation should be done safely and without disturbing hazardous areas.
Inform your insurance company about the disaster as soon as possible. They may provide instructions on what to document, how to protect your property, and next steps for your claim. Share the photos and videos you have taken to support your claim and keep records of all communications with your insurance provider.
While waiting for the restoration team, take necessary steps to prevent further damage if it is safe to do so. This may include:
• Stopping Water Intrusion: If possible, shut off the water supply to prevent additional flooding.
• Covering Openings: Use tarps or plastic sheeting to cover broken windows or damaged roofs to prevent rain from entering.
• Removing Excess Water: If the area is safe, use mops and towels to remove standing water to prevent further water damage and mould growth.
• Isolating Damaged Areas: Close off areas that are severely affected to avoid cross-contamination.
If it is safe, move valuable or salvageable items away from affected areas. This may include important documents, electronics, and sentimental items that could suffer further damage. Store these items in a dry, secure location until the restoration process begins.
After a flood or fire, electrical systems may be compromised, posing severe safety hazards. Avoid turning on lights, appliances, or any electrical equipment until a professional has inspected the property and confirmed it is safe to do so.
If you need to enter the affected area to remove items or document damage, wear appropriate protective gear, including gloves, boots, and masks, to protect yourself from contaminants, mould, or sharp debris.
Disasters such as floods and fires can weaken structural elements of your home, including floors, walls, and ceilings. Avoid walking in areas that appear sagging, cracked, or unstable until professionals have assessed the structure.
While minor clean-ups like mopping water may be acceptable, avoid handling materials contaminated with sewage, mould, or chemicals. These require professional cleaning to ensure safe removal and prevent health hazards.
Ensure your phone is charged and accessible to maintain communication with your insurance company, restoration team, and emergency services. Keeping communication lines open ensures you receive timely updates and instructions during the waiting period.
Depending on the severity of the damage, you may need to find temporary accommodation. Prioritise finding a safe and comfortable place for your family while the restoration process is ongoing. Your insurance company may assist with temporary housing arrangements under your policy.
When the restoration team arrives, having a prepared list of questions can help you understand the process, timelines, and expectations. Some useful questions to ask include:
• What are the immediate actions you will take?
• How long will the restoration process take?
• Is it safe to remain in the property during restoration?
• What items can be salvaged and cleaned?
• How will mould and contaminants be addressed?
When the restoration team arrives, provide them with access to the property and share the documentation you have collected. This will help them assess the damage accurately and develop an effective restoration plan.
Disasters can worsen over time, with water damage leading to mould growth within 24-48 hours, and smoke damage becoming harder to remove if left untreated. By taking these preparatory steps, you can help prevent secondary damage, facilitate a smoother restoration process, and potentially save on repair costs.
While the moments following a disaster can be chaotic and stressful, taking these steps before the restoration team arrives can significantly improve outcomes for your property and your family’s safety. Acting promptly, documenting damage, preventing further issues, and prioritising safety will help you navigate the situation more effectively.
For residents looking to recover efficiently after a disaster, working with experienced professionals like Double Clean Restoration can ensure the restoration process is thorough, safe, and compliant, helping you return to normal life as quickly as possible.
Photo: iStock
